Warranty and Return

At Lavchic, we always care about your shopping experience and ensure we have no concerns regarding after-sales service. If you encounter any issues with your Lavchic product, we guarantee to handle them. If we are unable to repair your product, we will promptly replace it with one in perfect condition.

We provide warranties for all products with material or workmanship defects under normal use. However, please note that this warranty does not cover loss, theft, intentional damage, or cosmetic damage.

Please refer to the table below for the warranty schedule of each product, as warranty periods vary by model.

Warranty Schedule:

Product ModelWarranty PeriodS20, SM-101, SW-101, SD-100B, SD-150B, SZ-200B, SZ-B200B, SZ-K400, SZ-S50, SZ-Q65, SZ-Q90C, SZ-T2801-Year Warranty

Contact Us:
Email Address: service@lavchic.com

30-Day Money-Back Guarantee for Any Reason (Only applicable to orders placed on the official website)

Undamaged products can be returned in full within 30 days of purchase for any reason, except for corporate/bulk orders, which may not be eligible for a refund (Note: Orders exceeding 10 products are considered bulk orders). After you request a refund or exchange, we will provide a return label at an additional cost. (This policy only applies to products shipped from U.S. warehouses.) The refund process will begin once the returned item is received and inspected at the Lavchic warehouse.

1. Returns must include all accessories. (For bundled orders containing discounted or free products, refunds can only be processed for the entire order. Customers cannot request refunds for individual products in a bundled order.)
2. For non-quality-related warranty claims, the buyer is responsible for shipping costs (including cross-border and international shipping fees, if applicable).
3. For quality-related warranty claims, Lavchic will refund the cost of the product itself.
4. If the returned item does not meet the above requirements, the return may be rejected.

Refund requests under the 30-Day Money-Back Guarantee will expire 30 days after initiating the warranty claim. Refund requests for items beyond this 30-day period cannot be processed for non-quality-related issues. For products not purchased directly from the Lavchic online store, please contact the retailer for refunds. For quality-related issues, please refer to the section below.

How to Return a Product?

1. Contact customer service using the email address registered with your purchase (service@lavchic.com) and provide the following information:
   Order Number
   Registered Email Address
   Name and Quantity of the Product(s) being Returned
   Reason for return
   Pictures or Videos of the Product and Its Complete Packaging
   
2. Customer service will process your return and refund request within one to two business days after receiving your email.
3. To ensure timely processing of your refund, please send a return notification to Lavchic with the following details:
   Courier Company Name
   Tracking Number
   

How long will it take to receive my refund?
Refunds will be processed using the same methods as the original payment. The refund process typically takes approximately 3-7 business days to complete, depending on the policies of your bank or credit card issuer.

The refund will be credited back to your original payment account. If you have any special requests, please inform us in advance.

Lost Package / Package Issues

1. Package status shows “In Transit” for 7-15 days or less
   This situation may be common. Please wait patiently or contact the carrier directly. If the package remains “In Transit” for more than 15 days (excluding special products and remote countries), please contact us. We will take necessary steps to investigate the case with the carrier and ensure proper follow-up.
2. Damaged package upon arrival
   If you receive a damaged package, please contact us within 7 days of delivery. Unfortunately, reports beyond this timeframe cannot be accepted. Customer service will respond within 1-2 business days, assess the situation, and determine whether a replacement or refund is appropriate.
3. Lost package
   If you suspect your package is lost, please contact us within 7 days after the estimated delivery date. Regrettably, we cannot accept claims submitted after this period. When contacting us, please provide a detailed description of the situation. Our customer service team will respond within 1-2 business days, evaluate the case, and decide whether to arrange a replacement or issue a refund.

Please verify the shipping address on your order. If the address is incorrect, please note that Lavchic is not responsible for any issues caused by inaccurate information.

Warranty Claims for Quality-Related Issues

All products sold directly by Lavchic come with comprehensive warranty coverage for quality-related defects. The warranty period is calculated from the date of purchase (please refer to the top of the page for the specific warranty duration of your purchased product).

Lavchic’s limited warranty is valid only in the country of purchase. The warranty will be void if the product is taken out of the country where it was originally purchased or if it was shipped directly from an authorized online purchase channel outside the country of purchase.

For products purchased from third-party platforms within the past 30 days, we recommend contacting the original seller for assistance. If you are unable to reach the original seller, please contact us.

For quality-related warranty claims, we will replace the product with a factory-refurbished unit of equivalent value (if available); otherwise, a brand-new unit will be sent. In cases where replacement is not available or the user prefers not to receive a replacement, Lavchic will provide a partial refund based on the usage time of the device.

All replaced products will be covered by a warranty period equal to that of the original defective product or 3 months from the replacement date, whichever is longer. The warranty will be void if a full refund is issued for the product.

Process:

• The buyer must provide sufficient proof of purchase.
• The serial number of the defective item and visible evidence demonstrating the defect must be provided.
• The item may need to be returned for quality inspection.
• For defective products that require return (whichever is longer) cannot be processed.

Valid Proof of Purchase:

• Order number from Lavchic online purchase
• Sales Invoice

Please note that processing a warranty claim may require multiple types of proof of purchase (such as remittance receipts and confirmation of the original shipping address of the item).

Warranty claims for product defects will expire 90 days after being filed. Warranty requests for items that have exceeded either the original warranty period or the 90-day claim period (whichever is longer) cannot be processed.

The buyer is responsible for shipping costs under the following circumstances:

• Returning a product for any reason other than a proven defect
• Warranty claims for items purchased outside the country of original purchase
• Return of goods due to buyer error
• Returning personal items
• Returning items claimed to be defective but found to be fully functional after Lavchic’s quality control inspection
• Costs associated with unauthorized returns (e.g., any returns not conducted through the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase:

• Lost or stolen products
• Items beyond the warranty period
• Products with issues not related to quality (after 30 days from purchase)
• Free products
• Repairs performed by third parties
• Damage caused by external sources
• Damage resulting from product misuse (including but not limited to: falls, extreme temperatures, water exposure, improper operation)

Lavchic is not liable for:

• Data loss resulting from the use of Lavchic products
• Personal items shipped back to Lavchic